Refund policy

Return & Refund Policy

At GRAMS, we want you to be satisfied with your purchase. If there's an issue with your order, we're here to help.

2-Day Return Policy

We offer a 2-day return policy, which means you have 2 days from the date you receive your order to request a return or refund.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Include your proof of purchase or order confirmation.

How to Request a Return

To request a return or refund, please contact us within 2 days of receiving your order through one of the following:

Email: gramstopounds8@gmail.com

Instagram (Fastest Response): @grams.eyg

For the quickest assistance and refund updates, we highly recommend messaging us on Instagram.

Once your request is reviewed and approved, we'll provide you with the return instructions, including the return shipping address.

Please note that returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Incorrect

Contact us immediately via @grams.eyg or gramstopounds8@gmail.com within the 2-day return period. We'll review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

For hygiene and business reasons, we do not accept returns or refunds for:

Sale or clearance items
Gift cards
Personalized or custom-made products
Items that have been worn, washed, altered, or damaged after delivery

If you're unsure whether your item qualifies, feel free to contact us before requesting a return.

Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order for the correct size or item once the return process has been completed.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at gramstopounds8@gmail.com or send us a message on Instagram @grams.eyg for the fastest response.